Custom Sizing & How to Order
1. When to Choose Custom Sizing
Every Éléganza piece can be ordered in a standard size (XS–XL — see our Size Guide for the full chart) or made to your measurements as a custom order. Ask us for a custom size if:
- Your measurements fall between standard sizes or outside our Size Guide chart.
- You want a piece made to fit your exact body measurements.
- You're ordering for a specific event and want a precise fit.
2. How the Custom Order Process Works
- Step 1 — Message us before you order: Find the piece you love, then message us on WhatsApp at +92 339 5351491 (or tap “Need a size that isn’t listed?” on its product page). Please don’t place the order first.
- Step 2 — Share your measurements: Send us your bust, waist, hip and length measurements in inches (see our Size Guide for how to measure yourself accurately).
- Step 3 — Confirmation: We confirm your measurements, the price and the delivery timeline with you before production begins. Custom sizes cost more than standard sizes because each piece is cut individually.
- Step 4 — Production: Once you confirm, your piece is cut and finished specifically to your measurements.
- Step 5 — Delivery: Your custom piece is packed and shipped, with free delivery, arriving within 10–14 working days of measurement confirmation.
3. What We Need From You
- Bust, waist, and hip measurements in inches.
- Preferred length (or your height, if you'd like our team to recommend a length).
- Any specific fit notes — for example, a looser or more fitted waist.
4. Timeline
Custom pieces take 10–14 working days from the point your measurements are confirmed, longer than our 5–7 day timeline for standard-size pieces, because each custom piece is individually cut and finished. If you need a piece by a specific date, let us know when ordering and we'll confirm if it's achievable.
5. Final Sale Policy
Because custom-sized pieces are made specifically for you and cannot be resold, they are final sale and not eligible for return or exchange, except in the case of a defect or an error on our part. Full details are in our Shipping, Returns & Exchange Policy. Please confirm your measurements carefully before production begins — our team is happy to help you get it right.
6. Questions Before You Order
Unsure about your measurements or how a style will fit? Message us on WhatsApp at +92 339 5351491 or email hello@eleganzabyar.com before placing a custom order — we're glad to help you get it right the first time.