Privacy Policy

1. Who We Are

This Privacy Policy applies to eleganzabyar.com, operated by ÉLÉGANZA BY AR (PRIVATE) LIMITED (“Éléganza”, “we”, “us”), based in Islamabad, Pakistan. It explains what information we collect from visitors and customers, how we use it, and the choices you have.

2. Information We Collect

• Order information: name, phone number, delivery address, order details, and payment method (COD, bank transfer, or card) when you place an order.
• Contact information: name, email, and message content when you use our contact form or waitlist form.
• Account information: if you create an account, your name, email, and order history.
• Usage data: pages viewed, device/browser type, and general location, collected automatically via cookies and analytics tools.

3. How We Use Your Information

• To process, fulfil, and deliver your orders.
• To communicate with you about orders, exchanges, or support requests.
• To send waitlist or launch updates, only if you opted in.
• To understand site traffic and improve the shopping experience.
• To run advertising campaigns and measure their performance (see Section 4).

4. Third-Party Tools We Use

We use the following third-party services, each of which may collect data according to its own privacy policy:

• Meta Pixel (Facebook/Instagram) — measures ad performance and helps us show relevant ads.
• Google Analytics (GA4) — measures site traffic and visitor behaviour.
• WooCommerce / Hostinger — powers our store, hosting, and order processing.
• Contact Form 7 — processes contact and waitlist form submissions, delivered to our business email.
• Courier partners — receive your name, phone number, and delivery address to fulfil shipping.

5. Cookies

Our site uses cookies to keep your cart working, remember preferences, and power the analytics and advertising tools listed above. You can disable cookies in your browser settings, though parts of the site (like checkout) may not work correctly without them.

6. Data Retention & Security

We retain order and contact information for as long as needed to fulfil orders, meet accounting/legal obligations, and provide support. We take reasonable technical and organisational measures to protect your data, but no online system can be guaranteed 100% secure.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at hello@eleganzabyar.com. You may also unsubscribe from marketing/waitlist emails at any time using the link provided in those emails or by contacting us directly.

8. Children's Privacy

Éléganza is not directed at children, and we do not knowingly collect personal information from anyone under 18.

9. Changes to This Policy

We may update this Privacy Policy as our business or the tools we use change. The effective date at the top of this page will reflect the most recent update.

10. Contact Us

For any privacy questions, email hello@eleganzabyar.com or message us on WhatsApp at +92 339 5351491.