Shipping & Returns
1. Where We Ship
Éléganza currently ships within Pakistan only. We do not offer international shipping at this time. If this changes, this policy will be updated before international orders are accepted.
2. Shipping Rates & Free Shipping
- Flat shipping rate: PKR 500 per order (covers protective box packaging and courier costs).
- Free shipping automatically applies to orders of 2 or more dresses.
- Shipping cost is calculated at checkout before payment is confirmed.
3. Delivery Timelines
| Order Type | Estimated Delivery |
|---|---|
| In-stock pieces (S / M / L) | 5–7 working days |
| Custom-sized pieces | 10–14 working days |
Delivery timelines are estimates from order confirmation, not from payment initiation, and may be affected by courier delays outside our control.
4. Exchanges — In-Stock Pieces
We want you to love your Éléganza piece. If a stocked (S/M/L) item doesn't fit or isn't right for you, you may request an exchange under the following terms:
- Exchange requests must be made within 3 days of the delivery date.
- The item must be unworn, unwashed, unaltered, and returned with all original tags and packaging attached.
- Approved exchanges are issued as store credit, redeemable on a future order. We do not offer cash or original-payment-method refunds.
- Customer is responsible for return courier costs unless the exchange is due to our error or a defect (see Section 6).
- One exchange per order. Items on sale or marked final are not eligible for exchange unless defective.
- Please note that photoshoot lighting and individual screen display settings can cause a piece's color to appear slightly different online than it does in person — this natural variation is not considered a defect and is not eligible for exchange on its own.
5. Custom-Sized Pieces — Final Sale
Because custom-sized pieces are cut and finished specifically to the measurements a customer provides, they cannot be resold and are therefore final sale. Returns and exchanges are not available for custom-sized orders, except in cases of defect or an error on our part (Section 6).
Please double-check your measurements against our Size Guide before submitting a custom order. Our team is happy to help you confirm measurements over WhatsApp before you place a custom order.
6. Defective, Damaged, or Incorrect Items
This is the one case where the windows and conditions above do not apply. If you receive a piece that is defective, damaged in transit, or not what you ordered — including custom pieces — contact us within 5 days of delivery with photos of the item and packaging. We will arrange a free replacement, repair, or store credit at your choice, and we cover the return courier cost.
7. How to Request an Exchange
- Email hello@eleganzabyar.com or message us on WhatsApp at +92 339 5351491 with your order number and reason for exchange.
- Our team will confirm eligibility and share the return address and instructions.
- Once we receive and inspect the returned item, store credit is issued within 3–5 working days.
8. Order Cancellations
Orders can be cancelled free of charge before they are dispatched. Once an order has shipped, it falls under the exchange terms above. Custom orders can only be cancelled before production begins.
9. Contact Us
Questions about an order, shipping, or an exchange? Reach us at hello@eleganzabyar.com or WhatsApp +92 339 5351491.