Frequently Asked Questions
Shipping
Where do you ship?
Currently within Pakistan only.
How much is shipping?
Delivery is free on every order across Pakistan.
How long does delivery take?
5–7 working days for standard sizes (XS–XL). Custom-size pieces are confirmed with you on WhatsApp first, including the timeline.
Sizing
What sizes do you offer?
Standard sizes XS through XL. Need a size that isn't listed? Message us on WhatsApp before you order. See our Size Guide for the full measurement chart.
What if I'm between sizes?
We generally recommend sizing up for a relaxed fit. Message us your measurements on WhatsApp and we'll recommend the right size.
How does custom sizing work?
Message us on WhatsApp before you order. We'll take your measurements and confirm the price and timeline before production begins. See our Custom Sizing & How to Order page for the full process.
Returns & Exchanges
Can I return a dress?
Standard-size (XS–XL) pieces can be exchanged for store credit within 3 days of delivery, provided the item is unworn with tags attached. We don't offer cash refunds. Full details are in our Shipping, Returns & Exchange Policy.
Can I return a custom-sized piece?
Custom-sized pieces are made specifically to your measurements and are final sale, except in the case of a defect or an error on our part.
What if my order arrives damaged or wrong?
Contact us within 5 days with photos and we'll arrange a free replacement, repair, or store credit — this applies even to custom pieces.
Payment
What payment methods do you accept?
Cash on Delivery (COD) across Pakistan. Bank Transfer is coming soon.
Product & Ordering
What's the price range?
Regular prices range from PKR 22,900 to PKR 42,900. During our launch sale (5–21 October), every piece is reduced.
Do you restock sold-out pieces?
Pieces are released in small atelier runs and may not be restocked once sold out. Follow us on Instagram @eleganzabya.r to hear about new releases first.
Contact
How can I reach Éléganza?
Email hello@eleganzabyar.com or WhatsApp us at +92 339 5351491. We're happy to help with sizing questions, order status, or anything else.